Live chat request
If customer has multiple queries then the best way is to answer them one at a time after the customer has finished typing.Answering their queries is really only a small step towards fulfilling your customer’s needs.It is a good practice to give a quick check of the customer’s profile and get hold of information like recent contacts with your support team, type of customer, any user notes on their profile that you should be aware of.If the customer has contacted the wrong company for support then you should link them to the correct company if you can.If in doubt, then it is always better to discuss with the customer what you have understood and check you are on same page as the customer before offering any solutions.It’s easy to misinterpret a query, especially if you’re on multiple chats at once, so read the query twice to help you fully understand what the customer is asking.Browse Marketplace Ed Kushins Home “Home Exchange is using the integrations with Google Analytics, which allows for a more in-depth look into the visitor base, and Facebook, which lets visitors login to chat with their Facebook accounts.” Henry Reith Infiniti Telecommunications “Adding Live Chat to our Magento store was easy!Customers can contact us quicker than by calling or sending emails.
If the chat subject is not very clear or needs elaboration then you need to probe for more information.
Here are the instructions how to enable Java Script in your web browser.
Government information system, which includes: (1) this computer, (2) this computer network, (3) all computers connected to this network, and (4) all devices and storage media attached to this network or to a computer on this network.
Almost a fifth of customers rate long wait times as the most frustrating part of a live chat, according to our live chat statistics report. The only way to ensure this is by accepting the chat request as soon as you receive it.
Imagine if the customer on the chat is irate or needs help urgently.
You can define the length of time to wait before fully closing the chat.